Call Center Rep

Location: Rancho Cucamonga
Posted on: November 20, 2024

Job Description:

Call Center CSR (Inbound)

Seeking a customer service oriented individual for a very fast paced Call Center. Company specializes in health insurance and is extending the customer service department. Diverse yet family oriented environment. $14hr, M-F 7:00am-4:00pm.

Description: Responds to customer requests and questions regarding service, products and account information, analyzing and rectifying customer concerns using established procedures. Will process orders or requests for information from customers who call into the call center. Ensures that accurate information is entered into a terminal or computer and updated when needed. Will use simple scripts for call flow or up-selling purposes. Should enjoy helping customers and are looking to grow with a great company. Our ideal candidate will have at least 2 years of continuous employment in a Customer Service/Sales role and/or call center experience.

Duties/ Responsibilities:

? Acts as primary liaison with customer in solving problems related to the application process and service.

? Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

? Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.

? Enters verbal and written application information that meets both the internal and external customer?s requirements accurately into the claims management system.

? Assigns new claims to the appropriate claims handler.

? Troubleshooting and resetting customer passwords.

? Directs customer calls to the correct person at all locations.

? Participates in and maintains a quality service culture within the Customer Service Team.

Skills and Qualifications:

? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

? Computers and Electronics ? Knowledge of office software including MS Word, Excel and Outlook

? Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.

? Speaking ? Talking to others to convey information effectively.

? Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.

? Time Management ? Managing one's own time and the time of others.

? Writing ? Communicating effectively in writing as appropriate for the needs of the audience.

? Service Orientation ? Actively looking for ways to help people.

? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Please attach your resume in reply for consideration.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Laguna Niguel , Call Center Rep, IT / Software / Systems , Rancho Cucamonga, California