Customer Service Rep - -

Location: Fullerton
Posted on: October 4, 2024

Job Description:

IMMEDIATE NEED FOR CUSTOMER SERVICE REPRESENTATIVE FOR A FUN EVENT PLANNING COMPANY!!!

This Customer Service Rep Position Features:

? Great Pay to $23K

Great Benefits

Main Job Tasks and Responsibilities:

? Assisting with customer inquiries including product inquires, order status, and shipping transit times

? Ability to place and cancel customer orders efficiently and accurately

? Answer questions about warranties or terms of sale.

? Suggest solutions when a product malfunctions.

? Attempt to persuade customer to reconsider cancellation

? Work with customer service manager to ensure proper customer service is being delivered.

? Inform customer of deals and promotions.

? Responsible for detailed product knowledge and company policies

? Handle changes in policies and renewals

? Respond to customer inquiries, concerns, and issues via phone and email in a timely and courteous manner

? Calling customers in regard to out of stock and discontinued items

? Ability to take on additional responsibilities if needed

Education and Essential Qualifications:

? High school diploma, general education degree or equivalent

? Ability to type

? Numeric, oral and written language applications

? Product knowledge

? Customer service practices and principles

? Microsoft Word & Excel

Contact LeiLani to apply for this great position as a customer service rep today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Laguna Niguel , Customer Service Rep - -, IT / Software / Systems , Fullerton, California