Store Manager - Westfield Topanga
Company: Disability Solutions
Location: Los Angeles
Posted on: October 30, 2024
Job Description:
Description & RequirementsWho We Arelululemon is an innovative
performance apparel company for yoga, running, training, and other
athletic pursuits. Setting the bar in technical fabrics and
functional design, we create transformational products and
experiences that support people in moving, growing, connecting, and
being well. We owe our success to our innovative product, emphasis
on stores, commitment to our people, and the incredible connections
we make in every community we're in. As a company, we focus on
creating positive change to build a healthier, thriving future. In
particular, that includes creating an equitable, inclusive and
growth-focused environment for our people.Job SummaryAs the
ultimate leader of their store, a Store Manager is accountable for
every aspect of the retail store performance, ensuring that all
areas of the store are engaged, achieving key results, and that the
store is delivering world-class guest experience. Store Managers
are responsible for hiring and developing people. Store Managers
are responsible for creating an environment and a store culture
where people feel a deep sense of belonging and have the
opportunity to grow. As a result, they ensure their store delivers
quality guest experience in line with company values and directives
(people experience, store operations, product, and community
relationships). Core Responsibilities of the JobLeadership and
People Management
- Create and foster a respectful and inclusive team environment
and culture by welcoming and celebrating differences to ensure a
supportive, productive and fun experience for team members.
- Establish a vision for the store, based on key metrics and
initiatives, and cascade to all team members.
- Manage the store's hiring strategy to build a strong and
diverse team that includes team members with various experiences,
backgrounds, and skillsets to drive store operations.
- Support ongoing learning and development of all team members
consistently and equitably by providing direct feedback, coaching,
mentoring, continuous development check-ins and leading performance
management activities.
- Address all employee concerns and issues, including knowing
when to partner with internal support to take appropriate
action.Guest Experience and Community
- Lead an exceptional guest (customer) experience on the floor
through assessing the level of guest connection and technical
product education and supporting team members to address gaps
through feedback and coaching.
- Manage and direct in-store team members to ensure optimal guest
experience that values guests' time and supports store
operations.
- Address emergent issues, including guest escalations and urgent
requests.
- Establish and increase brand awareness in the community by
cultivating and maintaining inclusive relationships with local
ambassadors, sweat leaders, community influencers and other
external partners.
- Plan and execute local, regional, and area driven Community
projects and initiatives (e.g., local run club, International Day
of Yoga).Operations, Product, and Strategy
- Drive overall store visual merchandising, product strategy,
including product escalations, and execute company-driven product
actions, projects, and initiatives.
- Manage sell-through by monitoring product levels, ensuring
accuracy of inventory counts, and organizing product deliveries in
line with visual merchandising strategy.
- Plan and execute high-level quarterly and seasonal planning for
store with respect to strategy, budget, and labor (including
recruiting and training/development).
- Manage whole store profit and loss (P&L) in accordance with
goals (sales, budget, etc.).
- Move dynamically and lead from the floor to assess and fulfill
the needs of the business, team, and guests through coaching and
developing team members.
- Understand and adhere to people safety policies and procedures
to maintain a safe work environment.
- Perform work in accordance with applicable policies,
procedures, and laws or regulations.Budget Responsibility
- Accountable for controllable budget; labor hours; annual sales
plan targetPeople Management
- Leadership role directly responsible for managing all other
store leadership roles
- Ultimately responsible for hiring and terminating all store
employeesWhat We Look For
- Inclusion & Diversity: Creates/supports an inclusive
environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Leadership: Is able and desires to lead and inspire others;
motivates, empowers, develops, and directs people as they work
- Decision Making/Problem Solving: Identifies opportunities for
improvement; evaluates alternatives and makes effective, timely
decisions
- Drive/Entrepreneurship: Sets challenging, focused goals and is
motivated and determined to meet or exceed them; is innovative and
owns results
- Team Building: Creates and develops teams that maximize
accomplishments; encourages unique contributions and different
perspectives
- Strategic Thinking: Considers the lasting implications of
decisions; Sets a plan and makes decisions aligned with company
strategy, vision, and values
- Change Management Leadership: Leads others through change
processes and uncertainty
- Business Acumen: Is able to quickly understand and address
business information (e.g., profit and loss statements, budgets and
sales forecasts, retail strategy and approaches)
- Interactive Communication: Conveys information effectively and
understands information shared while interacting with othersJob
RequirementsEligibility
- Must be legally authorized to work in the country in which the
store is located
- Must have the ability to travel to assigned store with reliable
transportation methodsSchedule/Availability
- Work occurs on a variable schedule which could include early
mornings, mornings, afternoons, evenings, late nights or overnights
as well as weekends and holidaysExperience
- 1 year people management experience (including recruiting,
hiring, and holding employees accountable to performance
expectations)
- 1 year managing business operations and administration,
including experience with retail scheduling and management of labor
hours and managing projects or processesJob Assets (i.e., nice to
have; not required)
- Education: High school diploma, GED, or equivalent
- Education: Bachelor's degree or equivalent
- Experience: 2 years retail or sales specific management
experienceWork Context (e.g., environment, interactions, physical)
- Work occurs in an environment with bright lights and loud
music
- Work is accomplished as part of a team and also
independently
- Work may involve managing conflict or mediating problems
between others or deescalating guest issues
- Work involves reaching out to meet and build relationships with
strangers/new people, and to strengthen existing community
partnerships
- Work is sometimes conducted on a computer or other technical
devices, including to meet with others virtually
- Work involves moving through a store for most of a shift to
help guests and accomplish work, but can also involve sitting for
extended periods of time (i.e., more than 1 hour)
- Work may occasionally involve moving boxes weighing up to 30
lbs (13.6 kg)Compensation and Benefits Package lululemon's
compensation offerings are grounded in a pay-for-performance
philosophy that recognizes exceptional team performance. The base
pay range for this position from $81,700 - $110,538/annually; the
base pay offered is based on market location and may vary depending
on job-related knowledge, skills, experience, and internal equity.
This position has a target bonus of an additional 30%, subject to
certain requirements and the Company's discretion, bringing the
annual total target compensation range between $106,210 -
$143,699/annually. As part of our total rewards offering, permanent
employees in this position may be eligible for our competitive
equity offerings, subject to program eligibility requirements.At
lululemon, investing in our people is a top priority. We believe
that when life works, work works. We strive to be the place where
inclusive leaders come to develop and enable all to be well.
Recognizing our teams for their performance and dedication, other
components of our total rewards offerings include support of career
development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health
plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to
name a few)Note: The incentive programs, benefits, and perks have
certain eligibility requirements. The Company reserves the right to
alter these incentive programs, benefits, and perks in whole or in
part at any time without advance notice.
Keywords: Disability Solutions, Laguna Niguel , Store Manager - Westfield Topanga, Executive , Los Angeles, California
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