Hospital Director of Operations, Veterinary Medicine
Company: Ethos Veterinary Health
Location: Los Angeles
Posted on: October 16, 2024
Job Description:
Are you a natural leader who thrives in a fast-paced, dynamic
environment? Do you have a passion for healthcare operations and
love the idea of being part of something bigger, where animals and
their care are at the heart of what we do? If so, we'd love to meet
you!
We're on the hunt for a Hospital Director with a knack for leading
teams, making smart financial decisions, and building a culture of
growth and excellence. With the exciting opportunity to work at
Metropolitan Animal Specialty Hospital (MASH)-a top-notch, 24-hour
emergency and specialty hospital in the vibrant heart of Hollywood,
California-you'll be joining an organization that is all about
delivering superior veterinary care with compassion.
What's in it for you?
- A competitive salary range of $130k - 200k/ yr
- Annual profit-sharing bonus plan
- A comprehensive benefits package
- The chance to work at our brand-new, cutting-edge 52,000 sq ft
hospital opening in 2026!
- Continuing education provided by our own veterinarians. There
is also a library of virtual content specific to each role in the
hospital (including for the hospital director!)
- Employee recognition committees, supported by an on-site
veterinary social worker, are available to all employees.
- The Ethos Veterinary Health (EVH) Community offers resources
such as Talkspace, EAP, and Pawcasts (wellness & self-care
practices) from our Chief Community Officer.
As our Hospital Director, you'll be the go-to person for driving
success in a fast-paced, entrepreneurial environment, partnering
with our talented medical team, and reporting directly to Ethos
Specialty/ER leadership. You'll be the heart of our hospital's
operations-leading, motivating, and growing our amazing team, all
while making data-driven decisions to ensure both clinical and
financial success.
At MASH, we do meaningful work, every day-so if you're ready to
lead, inspire, and make a real difference in the lives of pets and
people alike keep reading!
Job Responsibilities:
Leadership
- Directly oversees all operations and business activities and
leads team members for all departments.
- Partners effectively and collaboratively with the Medical
Director who is heavily involved in the overall management of the
hospital as well as responsible for the overall level of medicine
and high-quality patient care.
- Demonstrates a strategic orientation by translating a vision
into actionable plans and activities and by managing operations
effectively to achieve objectives.
- Directs leadership team in a collaborative fashion to
facilitate resolution of issues and growth within the
hospital.
- Organizes and conducts staff meetings. Meeting regularly with
managers to discuss, evaluate, and plan for the welfare of the
practice. Attends corporate meetings.
- Consciously shapes a positive hospital culture based on trust
and teamwork that caters to the needs of our clients and referring
veterinarians.
- Responsible for overseeing the recruitment, interviewing, and
hiring of staff in conjunction with the Medical Director.
- Monitors employee competence and effectiveness through manager
feedback and observation as well as staff performance and salary
reviews including overseeing disciplinary actions and
terminations.
- Collaborates on the recruitment, interviewing, contract
negotiation, and hiring of doctors in conjunction with the Medical
Director.
- Responsible for working closely with the Medical Director to
establish the best medical care while keeping the positive
financial health of the hospital.
- Exhibits a calming, humble and teachable attitude whilst having
the ability to address decisive change through the hospital.
- Passionate about providing resources, support, and supervision
for the hospital staff and fostering an incredibly positive and
forward moving culture.Strategic Orientation
- Develops in-depth understanding of local market and
relationships with referring general practice veterinarians to
understand their needs.
- Understands, participates, and supports planned marketing
events and programs and ensures that the hospital staff utilizes
marketing tools and materials, events, and programs.
- Identifies and executes short- and long-term plans for growth,
including the addition of new services, recruitment of doctors and
other key team members, pricing strategies, space optimization, and
acquisitions of new equipment.Financial Analysis & Planning
- Responsible for accounting and finance processes within the
hospital, as well as the creation of annual operating budgets built
to achieve overall revenue growth and profitability.
- Leads hospital financial activities, including monthly review
of financial statements and appropriate corrective action in
response to variances and trends.
- Applies continuous improvement principles to existing financial
and operating processes with constant communication and feedback
loop with doctors and hospital staff.
- Owner of the P&L and responsible for meeting and exceeding
expected financial results.
- Reviews accounts receivable to confirm proper and timely
processing.
- Responsible for payroll processing on a biweekly basis
Business Operations
- Inspirational and motivational leader who will drive results
across all elements of the business. Sets goals and evaluates
progress toward goals.
- The HD will help each person on the team to develop a deep
understanding of the mission, vision, and values and how individual
work is aligned with business goals that contribute to and
ultimately drive our success.
- Partners effectively with Ethos and technology providers to
support and enhance hospital activities and the experience of
clients and referring veterinarians.
- Directs growth activities to support business objectives and
plans. Provides thought leadership, coaching, and mentoring to
elevate hospital leadership team-and the entire team-to increase
performance and productivity levels.
- Understands lean principles and identifies and executes
opportunities to improve processes and create efficiencies.
- Understands how to grow and develop De Novo locations as the
market is able to bear expansion.
- Responsible for administration and review of non-medical client
complaints.
- Oversees billing, calculations of any discounts, and other
special accounts.
- Oversees client flow to ensure that clients and patients are
seen and treated in a professional, timely, and competent
manner.Requirements / Personal Attributes
- 5+ years of progressive operational management experience with
a record of success, including experience managing a P&L.
- MBA or equivalent experience is preferred.
- Larger scale healthcare (veterinary or human) experience
preferred, but not required.
- Multi-site leadership experience preferred, but not
required.
- Learns quickly and can absorb new information rapidly.
- Self-motivated while also an expert at motivating, coaching,
and inspiring others.
- Ability to roll up your sleeves and get things done with
enthusiastic participation, including flexible and irregular hours
and role descriptions to support the hospital.
- Proficient in Microsoft applications - Excel, Word, PowerPoint,
and Outlook.
At MASH, people matter. Each day we are humbled by the commitment
each employee makes to serving pets and their pet parents. Locally
at MASH, as well as through our partnership with Ethos, we are
committed to serving our employees' needs and wellbeing. We value
servant leadership, collaboration, personal and professional
growth, work/life balance, and positive mental health.
Above all else, you will get the chance to work in a tight-knit
environment of highly skilled, dedicated people who choose to bring
their best each day to care for animals and the people who love
them. We hope you apply, or even stop by our hospital, to get to
know us better. If you're a seasoned vet med professional, we
invite you to take your skills to the next level. If you're just
joining the field, welcome! We're excited to meet you.
Ethos Veterinary Health is at the forefront of innovation and
world-class medicine. As the premier network of over 140 specialty
and emergency hospitals across North America, Ethos brings together
a dedicated community of more than 1,500 specialized doctors
providing care for nearly 2 million pets annually. The integrated
and collaborative network of veterinary professionals utilize
state-of-the-art technology and a scientific, evidence-based
approach to deliver compassionate, unparalleled care and rewarding
careers. Committed to revolutionizing veterinary medicine, Ethos
sets the standard in veterinary excellence.
Ethos Veterinary Health offers a comprehensive benefits program
including medical, dental, vision, a 401k with employer match, and
paid time off (including sick time) for all eligible employees. The
team can provide more information about compensation and benefits
for your specific location during the process. For positions based
in Colorado, Ethos provides eligible employees with paid sick and
safe leave and public health emergency leave in accordance with the
requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, protected veteran or
disabled status, or genetic information. Pursuant to the San
Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative
for Hiring Ordinance, and any other state or local hiring
regulations, we will consider for employment any qualified
applicant, including those with arrest and conviction records, in a
manner consistent with the applicable regulation.
PM19
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Compensation details: 130000-200000
PI22c213968ce1-37248-35595397
Keywords: Ethos Veterinary Health, Laguna Niguel , Hospital Director of Operations, Veterinary Medicine, Executive , Los Angeles, California
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